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Password and invitation help

Your sign-in email identifies your personal SDM Workflow account. Workspace invitations must be accepted using the email they were sent to.

Reset a forgotten password

  1. On the sign-in page, choose Forgot password?.
  2. Enter your account email and request a reset link.
  3. Check that inbox and its spam/junk folder.
  4. Open the reset link and enter your new password twice.
  5. Return to sign in with the new password.

For a password change while signed in, open Account → Profile & Account and use the password controls. You will need your current password.

If repeated sign-in attempts are temporarily blocked, wait for the limit to reset before trying again. Use password reset instead of repeatedly guessing.

Accept an invitation for an existing account

Open the invitation link. If the invited email already has an account, you will be asked to sign in first. Use that account's existing password, then return to the invitation and choose Accept Invitation.

The invitation does not replace your existing password or create a second account. If you forgot the password, reset it first.

Fix a different-email message

Sign out if you are using another email address, then sign in with the invited address. Ask the owner to send a corrected invitation if it was addressed incorrectly. Do not share passwords between teammates.

Fix an expired or used invitation

Invitations expire after seven days and cannot be reused after acceptance. If you already joined, sign in normally and check the workspace switcher. Otherwise ask the owner to send a new invitation.

Fix a member-limit message

The workspace includes three member seats. Pending, unexpired invitations also reserve seats. Ask the owner to review the team and outstanding invitations before retrying.

If email still does not arrive or the account is inactive, contact support if you can sign in, or ask a workspace owner to contact support for you. Never send your password or reset link in a support message.

Need more help? Contact Support with what you were trying to do and the message you saw. We’ll reply by email.