Refunds and subscription cancellations

Canceling a subscription and requesting a refund are separate actions. A standard cancellation does not automatically issue a refund.

Cancel a subscription

1. As a workspace owner, open Account → Billing.
2. Choose Manage Billing in Stripe.
3. Follow the cancellation steps and review the effective date before confirming.
4. Return to Billing to review your access end date.

A normal cancellation keeps the workspace active through the end of its paid period. After both paid access and any trial have ended, the workspace becomes read-only.

Refund windows

• Monthly subscription charges are eligible for a full refund when requested within 7 days of the charge.
• Annual subscription charges are eligible for a full refund when requested within 14 days of the charge.
• After 14 days, an annual subscription may qualify for a prorated refund covering unused subscription time.
• Duplicate or erroneous charges and significant service failures are reviewed separately.

Request a refund

Open Billing → Request a refund. This opens Contact Support with the refund category and subject prefilled.

Include the charge date, monthly or annual plan, whether you are requesting a full or prorated refund, and a short explanation. Do not include card details. Choose Send Support Request and watch the email address shown on the form for a reply.

Refunds are reviewed and processed through Stripe. If a mid-period refund is approved, paid access ends immediately and the workspace may become read-only. Records remain subject to the account retention policy.

See the Terms of Service for the policy and Billing and account access for billing controls.

Need more help? Contact Support with what you were trying to do and the message you saw. We’ll reply by email.